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Managed IT

The day-to-day IT your team runs on: a help desk that answers, computers that stay up to date, and servers that are looked after.

Help Desk Support

Get your people back to work

When something stops working, your staff should be able to ask for help and get on with their day. We handle the everyday requests and the harder problems behind them.

Everyday requests

What we help with

The things that interrupt a working day, fixed remotely or in person.

  • Logins and passwords
  • Email trouble
  • Printers and scanners
  • Slow computers
  • Software errors

Flat rate

Support that is not billed by the hour

Managed support means one monthly rate, with the work of preventing problems included.

A bill you can predict
One monthly rate for support, monitoring, and updates. No surprise invoice after a bad week.
Prevention built in
Hourly IT is only paid when something breaks. We are paid to keep it from breaking.
Nobody watching the clock
Your staff can ask for help with small things before they turn into big ones.
People who know your setup
We keep our client list small enough to know your staff, your systems, and your busy season.

  • Remote first

    Most problems are fixed remotely while your employee stays at their desk.

  • On site when needed

    We work only in Sonoma and Napa counties, so when a problem needs hands, we come to you.

  • Help from your desktop

    Staff can reach us from a support icon on their own computer. No portal to remember.

Device & Endpoint Management

Every computer patched, protected, and accounted for

Problems are cheaper to prevent than to fix. We look after every laptop and desktop in the business, from the day it is bought to the day it is retired.

  • Monitoring

    We watch the health of every computer and catch problems before your staff notice them.

  • Patching

    Windows, macOS, and application updates are applied on a schedule instead of being postponed forever.

  • Inventory

    A current list of what you own, how old it is, and who uses it.

  • New hires and departures

    A new employee starts with a working computer and accounts. A departing one is locked out the same day.

What we watch

The early signs that a computer is about to cause trouble, checked continuously instead of when someone complains.

  • Disk health
  • Updates
  • Antivirus
  • Backups

The whole life of a device

We help choose the right computer, set it up, support it, and wipe it properly when it leaves the business.

  1. Purchase
  2. Setup
  3. Support
  4. Retire

Server & Infrastructure

The equipment in the closet, looked after

Servers hold the files and software the whole business shares, so when one has a bad day, everyone does. We keep yours healthy and plan ahead for what comes next.

On site, cloud, or both

Not every business still needs a server in the closet. We help you decide what belongs on site and what is better in the cloud, and we handle the move.

  • On-site
  • Cloud
  • Hybrid

  • Server management

    Monitoring, updates, user accounts, and permissions for the servers your business depends on.

  • Shared files and business software

    The shared drive, the accounting system, the point-of-sale back office: kept available, with the right people able to reach the right things.

  • Replacement planning

    Hardware ages on a schedule. We tell you what is coming due and what it will cost before it fails, not after.

Find out what we would take off your plate

Tell us your size, your systems, and what keeps breaking. We'll give you a straight answer — no obligation.